Shipping & Returns
Last Updated: July 2026
At DREAMTEAM, every piece is created with purpose.
Our apparel is made-to-order, meaning each item is printed specifically for you after your purchase is placed. This allows us to create quality products while reducing waste and ensuring every DREAMTEAM piece represents the vision behind the brand.
Quick Summary
✓ Made-to-order apparel
✓ Production time: 2–7 business days
✓ Returns accepted for damaged, defective, or incorrect items
✓ Issues must be reported within 30 days of delivery
✓ Each order is created specifically for you after purchase
Shipping
Order Processing Time
After your order is placed, it is sent into production.
Production Time:
2–7 business days
Once your item has been printed, prepared, and shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Canada:
Approximately 3–7 business days after production
United States:
Approximately 3–7 business days after production
International Orders:
Approximately 5–15 business days after production
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, holidays, weather conditions, customs processing, or circumstances outside of DREAMTEAM’s control.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to update after shipment.
Returns & Exchanges
Because DREAMTEAM products are created on demand specifically for each customer, we are unable to accept returns or exchanges for reasons unrelated to product defects or fulfillment errors.
This includes:
- Incorrect size selection
- Ordering the wrong color
- Change of mind
- Personal preference after receiving the product
Please review product descriptions, sizing charts, and product details carefully before placing your order.
Damaged, Defective, or Incorrect Items
We want you to love your DREAMTEAM gear.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of your delivery date.
How To Request a Replacement or Refund
To help us resolve the issue, please provide:
- Your order number
- A description of the problem
- Photos showing the issue with the item
Our team will review your request and respond as soon as possible.
Once your request is approved, we may provide a replacement, exchange, or refund depending on the situation.
Refunds
Refunds are only provided for orders that arrive damaged, defective, or incorrect due to a production or fulfillment issue.
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for approved refunds to appear, depending on your payment provider.
Order Changes & Cancellations
Because orders begin production shortly after purchase, we cannot guarantee changes or cancellations once your order has entered production.
If you need to update your order, please contact us as soon as possible after placing it. We will do our best to assist before production begins.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please review your:
- Full name
- Shipping address
- Apartment/unit number
- Postal code
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply for reshipment.
Lost or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
DREAMTEAM is not responsible for packages that are:
- Lost after being marked as delivered
- Stolen after delivery
- Delayed by the shipping carrier
If your package appears to be missing, please contact the shipping carrier first. We will do our best to help you resolve the issue.
International Orders
International customers may be responsible for customs fees, duties, or taxes charged by their country.
Any additional customs charges are the responsibility of the customer.
Questions?
We’re here to help.
For questions about your order, shipping, or returns, please contact us at:
or visit our Contact page.
Thank you for being part of DREAMTEAM.
Dreams grow better together.